THE INTERNET
AND
MORTGAGE LOAN SERVICING


USFN Regional Seminar

Newport Beach, California
March 12-13, 1998


Presented By:

ALAN STEVEN WOLF

DANIEL D. PHELAN

The Wolf Firm
A Law Corporation
18 Corporate Plaza Drive
Newport Beach, California  92660

(949) 720-9200 Phone
(949) 720-9250 Fax
E-Mail:  Alan_Wolf@wolffirm.com
Web:     http://www.wolffirm.com

McCalla, Raymer, Padrick,
Cobb, Nichols & Clark

56 Perimeter Center East N.E., 5th Flr.
Atlanta, Georgia 30346

(770) 804-0700 Phone
(800) 275-7171 Main
(770) 804-2550 Fax
E-Mail: ddp@mccalla.com











Note:  This outline is a printout of a web page located at http://www.usfn.org/________.
 The USFN will maintain this material online to allow you to further explore the application of internet technology to mortgage loan servicing.


Overview

What is the Internet and Why Do We Care?

            1.  The Concept
                  a.  The History
                  b.  A Connection of Computers (Over 1,000,000)
                  c.  Very durable (Made to withstand a nuclear attack)
            2.  The Hype
                   a.  100,000,000 plus users
                   b.  50,000,000 web users
                   c.  A new form of communication
                   d.  E-Commerce
            3.  Easy Access
                  a.  Online Services
                       1)  AOL - 8 million members
                       2)  Microsoft Network
                       3)  Compuserve
                       4)  Prodigy
                  b.  Internet Service Providers (Literally Thousands)
                  c.  WebTV
             4.  The Browser/Thin Client
                   a.  Concept-Interface for all Applications
                   b.  Inexpensive- It's free!
                        1.
                        2. [Image]  
                   c.  Easy to maintain
             3.  Cost is Going Down/Performance is Going Up
             4.  Bandwidth
         

Speed Year Device Price of Device Access Fee

        .3 K

1985 Modem $600 to buy      $20 per hour
         1.2 K 1988 Modem $500 to buy      $18 per hour
         1.4 K 1991 Modem $450 to buy      $15 per hour
       28.8 K 1993 Modem $325 to buy        $4 per hour
       33.3 K 1994 Modem $100 to buy      $20 per month unlimited access
     128.0 K    1995 ISDN $200 to buy      $80 per month unlimited access
  1,500.0 K 1990 T1 $3,000 to install $1,000 per month unlimited access
  1,500.0 K 1996 DSL $300 to buy    $100 per month unlimited access
10,000.0 K 1997  Cable Modems     $75 to buy      $40 per month unlimited access

     
            5.  This is generally no additional charge for viewing a web page/the information is free.
            6.  We're at the same stage as the early black & white tv's     
            7.  The New Economic Order
                 a.  Disintermediation
                 b.  From Marketplace to Marketspace-
                      It no longer makes a difference where the information resides.

What are we going to discuss?
            1   E-Mail
            2  Web Information
                 a.  Provided By  Mortgage Servicers
                        1) Customer Service Loan Information
                        2)  Refinance Options
                  b.   Provided For Mortgage Servicers
                       1)  Applications

a)  A Database listing all of the jobs in the Mortgage Banking Industry
b)  An application providing interactive online training for a number
of Mortgage Servicing areas.
c)  A Bookstore listing all Mortgage Banking Related books and
allowing you to purchase them online.
d)  A Searchable Listing of all the USFN Attorneys.
e)  An electronic imaged file of all relevant Loan Documents.
f)  Online Foreclosure/Bankruptcy Case Status
g)  Online Discussion/Message Board Of Mortgage Servicing Related
Questions.
h)  A Searchable Database of Articles pertaining to Mortgage Servicing.
i)  Online searchable title information and the online ordering and tracking
of title information.
j)

 A Searchable Database helping you to locate an entity which
may have failed to record an Assignment.

k)  Mortgage Banking Forms which can be filled out online and printed out or e-mailed.
l)  Foreclosure Bid instructions from the VA.

                       2)  General Informaton
                           a)  Agencies
                           b)  Appraisal Services
                           c)  Bankruptcy
                           d)  Credit Reporting Agencies
                           e)  Federal Government Resources
                           f)   Flood Determinations
                           g)  Force Placed Insurance
                           h)  Hazard Insurance
                           i)   Mortgage Insurance
                           j)   Mortgage Industry- Calendar
                           k)  Mortgage Industry- General
                            l)  Mortgage Industry- News
                           m) Mortgage Industry-Trade Groups
                           n)  Regulations
                           o)  Title Companies


  What are we trying to achieve?
            1.   More effective communication
            2.   Lower cost.

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E-Mail-

      1.  The concept-
            a.  Comparison to Regular Mail
            b.  Comparison to Fax
            c.  Comparison to Telephone

      2.  The format
           a.   name@domain name
           b.   (e.g., Alan_Wolf@wolffirm.com and ddp@mccalla.com)

      3.  How do you find someone's address?
            a.  No comprehensive site
            b.  Search engines
                1)  Switchboard
                2)  Four11
                2)  Infoseek

      4.  Legal Issues in use of e-mail.
           a.  Electronic Communications Privacy Act
           b.  Potential waiver of protections- (See article E-Mail Blues)
                1)  Attorney-Client
                2)  Work Product
                3)   Financial Privacy
                4)  Trade Secrets
          c.   Servicers should have a written e-mail policy
          c.   Encryption

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The Web

       1.  Articles of General Interest Relating to Mortgage Servicers and the Web
             a.  The Internet Explodes in the Mortgage Industry - May '97
             b.  Get Connected or Get Lost - May '97
             c.  Security and the Internet - May '97


Information Provided By Mortgage Servicers

[Image]

Alltel/CPI  Internet Services

InterChange on the Net is designed to provide clients with a private Internet home page on the world wide web that has direct interaction with information on the CPI MSP systems. Through this interface, mortgagors can obtain current information about their loans. In addition, mortgagors can access ALLTEL's Property and Finance Forum directly from the Internet. This forum contains home lending information with easy navigation facilities through the Internet. The address for the forum is http://www.mortgageuniverse.com.

[Image]

[Image]

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Applications Provided For Loan Servicers

Mortgage Banking Jobs Database
                 A Database listing all of the jobs in the Mortgage Banking Industry

Mortgage Banking Training
                 An application providing interactive online training for a number of Mortgage Servicing areas.

Mortgage Banking Books Sold Online
                 A Bookstore listing all Mortgage Banking Related books and allowing you to purchase them online.

USFN Directory of Attorneys
                 A Searchable Listing of all the USFN Attorneys.

Online Document Imaging
                 An electronic imaged file of all relevant Loan Documents.

Online Foreclosure/Bankruptcy Case Status of Case
                 Current Online Foreclosure/Bankruptcy Case Status

Online Discussion/Message Board Of Mortgage Servicing Related Questions
                 Online threaded Discussions Of Mortgage Servicing Related Questions (an electronic conference).


Articles on Mortgage Servicing
                A Searchable Database of Articles pertaining to Mortgage Servicing.

Online Title Information
                  See title information online or order it and track the progress of the order.


Missing Assignment Database
                 A Searchable Database helping you to locate an entity which may have failed to record an Assignment.


Mortgage Banking Forms
                 Mortgage Banking Forms which can be filled out online and printed out or e-mailed.
                 

VA Foreclosure Bid Instructions
                 Foreclosure Bid instructions from the VA.

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 General Information For Mortgage Servicers
           (Note:  All of these links, and many others, may be found at the The Wolf Firm library located
http://www.wolffirm.com/library)

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